Out of stock policy

Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within 2-3 weeks. We will do our best to inform you when your item will be back in stock when we contact you about the out of stock notification. If the item is an end of line and is no longer available, we can process a refund to you the same day via the payment method which you initially used.

If you wish to place a complaint with our complaints team, please write to us stating your order ID and order description.

Please write to:

Carol Housley
Customer Services Manager
2 Market Place
Clitheroe, Lancashire
BB7 2DB
United Kingdom

Tel: 01200 423704
Fax: 01200 422237